Enterprise Car Rental Information

Pick-up instructions: 

Upon arriving at the arrivals hall, please proceed by following the signs leading to the rental car area. Visit the counter to obtain your rental contract, and then follow the provided instructions to reach your vehicle in the second-floor rental car park—no shuttle service required.

 

You can contact Enterprise Chania airport location at +30 2821 038185

 

Drop-off instructions: Please clarify Drop-off instructions with Enterprise upon Pick-up.


Business hours:

Sunday

08:00 AM - 21:00 PM

Monday

08:00 AM - 21:00 PM

Tuesday

08:00 AM - 21:00 PM

Wednesday

08:00 AM - 21:00 PM

Thursday

08:00 AM - 21:00 PM

Friday

08:00 AM - 21:00 PM

Saturday

08:00 AM - 21:00 PM

Tips for renting a car from Enterprise Rent-A-Car at Chania Airport

 


 

  • 1. Book in Advance: To secure the best rates and ensure the availability of the vehicle you want, it's advisable to book your car rental in advance, especially during peak travel seasons.
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  • 2. Compare Rates: Check rates on the Enterprise website as well as other car rental platforms to ensure you're getting the best deal. Sometimes, third-party platforms may offer promotions or discounts.
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  • 3. Choose the Right Vehicle: Select a vehicle that suits your needs. Consider factors like the number of passengers, luggage space, and the type of driving you'll be doing.
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  • 4. Check Rental Terms and Conditions: Carefully read and understand the rental terms and conditions. Pay attention to factors such as mileage limits, fuel policies, and any additional fees that may apply.
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  • 5. Insurance Coverage: Check your own car insurance policy and credit card coverage to see if they provide rental car insurance. If not, consider purchasing the rental company's insurance coverage for peace of mind.
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  • 6. Fuel Policy: Clarify the fuel policy with Enterprise. Some companies provide a full tank and expect the car to be returned with a full tank, while others operate on a "full-to-empty" policy.
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  • 7. Inspect the Car: Before accepting the car, carefully inspect it for any existing damage. Note and photograph any scratches or dents, and make sure these are documented in the rental agreement to avoid being charged for pre-existing damage upon return.
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  • 8. Ask About Drop-off Options: Inquire about drop-off options if you plan to return the car to a location other than Chania airport. Some rental companies may offer one-way rentals.
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  • 9. Understand Late Fees: Be aware of the rental company's policies regarding late returns. There is usually a grace period, but returning the car late may result in additional charges.
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  • 10. Save Important Contacts: Save the contact information for Enterprise Rent-A-Car customer service and the local Chania airport office in case you need assistance during your rental period.
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  • 11. Familiarize Yourself with Local Driving Rules: Make sure you are aware of the local driving rules and regulations in Greece. This includes understanding road signs, speed limits, and any specific driving laws.
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  • 12. Emergency Kit: Consider bringing a basic emergency kit with you, including a first aid kit and the contact information for emergency services. 

Enterprise Rental Conditions

 
  • Driver Requirements

    The minimum rental age for Economy and Mini car groups is 21 years, while it is 23 years for Compact, Standard, Luxury, Intermediate, Premium, Full Size, SUVs, and Special car groups. Drivers under the age of 24 are subject to a young driver fee. There is no maximum age limit, and a Senior driver fee is not applicable. The driver's license must have been issued by authorized authorities at least 1 year before the rental commencement date.
 
  • Insurance

    Each provider aims for financial stability, and as a result, car rental services are only offered with valid insurance. Lack of valid insurance provides Enterprise with the right to reject your request.
 
  • There are particular situations where you may not need an insurance protection plan:
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  1. If you already have the initial coverage applicable to international pickups and the selected car type/class.
  2. When your credit card provider extends an additional insurance option, covering both you and rental cars abroad.
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  • Deposit 

    A deposit will be temporarily held on the customer's credit card until the conclusion of the rental period. The specific deposit amount is determined at the time of pickup, as it is contingent on the type of vehicle chosen.
 
  • Payment Policy

    Enterprise accepts debit cards with VISA, MasterCard, or Discover logos as valid payment methods, excluding prepaid cards or non-credit cards without these specific logos. When using a debit card to pick up a rental vehicle at airport locations, it is mandatory to present a return ticket. Consistent with standard industry policies for debit cards, the renter's current address on the driver's license must match the name and address details.
 
  • Optional Extras and Services

    Enterprise provides extra services at Chania Airport, such as child seats, GPS systems, and ski racks, all incurring an additional daily fee. While you can request these optional add-ons during the booking process, it's crucial to understand that they are not part of the basic rental price. Payments for special equipment are handled in the local currency (euros) at the rental desk.
 
  • Fuel Policy 

    Enterprise provides several fuel policy choices at Chania airport:
 

1. Full-to-Full (or Same-to-Same): Many car rental companies, including Enterprise, often use a full-to-full fuel policy. This means that you receive the car with a full tank of fuel, and you are expected to return it with a full tank. If the tank is not full upon return, you may be charged for the missing fuel at a higher rate.

  • 2.  Prepaid Fuel Option: Some car rental companies offer a prepaid fuel option, where you pay for a full tank of fuel in advance and return the car with an empty (or partially empty) tank. This option can be convenient but may not be cost-effective if you don't use the entire tank.
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  • 3. Fuel Charge: In some cases, if you do not return the car with a full tank, the rental company may charge you for the missing fuel at a higher rate than the local pump prices.

FAQ's

Enterprise Rental Services at Chania airport FAQs

    The Enterprise Rent-A-Car rental site is located at Chania Off Airport Shuttle Ser National Road Airport, Souda 731 00, Greece

     You can contact this location at +30 2821 038185

    All major debit and credit cards issued by Visa, Mastercard, or American Express are welcome forms of payment. However, checks, prepaid cards, Diners Club, and Discover Card are not accepted. It is crucial that all payment cards are under the renter's name. Upon rental initiation, a security deposit, in addition to the estimated rental cost, will be charged.

    Yes, typically, Enterprise Rent-A-Car may require a deposit when you rent a car at Chania airport or any other location. The exact deposit amount can vary and is often determined at the time of pickup. The deposit is usually held on the customer's credit card and is refunded upon the return of the vehicle, provided there is no damage or policy violation.

    It's important to check the specific terms and conditions of your rental agreement with Enterprise, as well as inquire about the deposit requirement when making the reservation. The deposit amount may depend on factors such as the type of vehicle rented and the duration of the rental.

    Yes, Enterprise Rent-A-Car typically allows for an additional driver. However, there may be conditions and fees associated with adding an extra driver to the rental agreement. The specific policies can vary depending on the location and the terms and conditions of the rental agreement.

    Here are some general points to consider:

    • 1. Additional Driver Fee: Enterprise may charge an additional fee for each extra driver added to the rental agreement. This fee is usually applied on a daily basis.
    • 2. Eligibility: Additional drivers are often required to meet the same eligibility criteria as the primary driver, including age requirements and possessing a valid driver's license.
    • 3. Documentation: The additional driver will typically need to provide their driver's license and may need to be present at the time of rental.

    Yes, if you want to have an additional driver, it will cost you 4.00 EUR plus VAT and Apt.

    Typically, when renting a car from Enterprise at Chania airport, you will have the opportunity to choose your own vehicle from the available options within the category you reserved. Enterprise typically provides a range of cars in different categories, such as economy, compact, standard, SUVs, and more.

    Enterprise car rentals at Chania airport offer supplementary services like child seats, GPS systems, and ski racks, available for an additional daily fee. It's essential to be aware that snow chains are not available for rent, as the vehicles come equipped with all-season tires.

    To secure a car rental from Enterprise or any other car rental company at Chania airport, you generally require the following documentation: a valid driver's license, a credit card, a passport or national ID, a rental voucher or reservation confirmation, and information for any additional drivers.

    average, a rental car from Enterprise Rent-A-Car at Chania airport costs €12 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    The most commonly reserved rental car category from Enterprise Rent-A-Car at Chania Eleftherios V. Airport is the Economy class, featuring vehicles like the Opel Corsa or similar models.

    Yes

Enterprise Return and Extension Policies

    Follow the airport signs leading to the Hourly Deck, which will specifically guide you to Rental Car Returns. Watch for signs indicating the designated return area for Enterprise within the Deck.

     Service beyond regular business hours is accessible upon prior request at airport locations. The grace period, which refers to the timeframe during standard working hours when the car is still guaranteed for the customer even if they are late for pick-up, is set at 0 minutes.

    Enterprise allows a grace period of 29 minutes for daily rentals. If you return the vehicle within 2 ½ hours from the initial rental time the following day, additional hourly fees, as specified in your rental agreement, will apply. Returning the vehicle 2 ½ hours or more after the initial rental time on a subsequent day will result in charges for an additional day. If you return the vehicle after the branch's business hours, the processing will take place on the next business day, and you are responsible for it until it is checked in.

    Certainly, you do have the choice to extend your Enterprise car rental; nevertheless, it is crucial to get in touch with Enterprise to request this extension. Be prepared for an additional authorization on your card during the extension process, and be aware that the rates might be modified based on the duration of the extension. It's noteworthy to mention that Enterprise Plus points cannot be utilized for payment when extending the rental period.

    Certainly, you have the option to pick up an Enterprise vehicle at Chania airport and drop it off at a different location. However, please note that there could be extra charges, such as a one-time drop fee or mileage charges. Additionally, the rate for one-way rentals may be higher compared to returning the vehicle to the same location.

    Yes, returning an Enterprise rental car to a different location may incur extra fees such as a one-time drop charge, mileage charges, or a higher rental rate for one-way rentals.

    Typical price it varies based on the location for drop-off.


     

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